Terms & Conditions — William Maciver

Terms & Conditions - Last updated May 2026

1. Who I am

I'm William Maciver, a Business English coach trading as a UK sole trader.

Business address: Woodbridge, Suffolk, United Kingdom

In these terms, "I", "me" and "my" mean William Maciver. "You" and "your" mean the person or company buying the coaching.

2. Who can buy from me

To book sessions you must be at least 18 years old and have the legal capacity to enter a contract. If you are buying coaching for an employee, you confirm that you are authorised to do so on behalf of your employer, and that the named learner is over 18.

I do not coach minors.

3. The service

I provide one-to-one English coaching for non-native English speakers, delivered as 50-minute video sessions over Google Meet — or another video platform if we agree one in advance. Sessions are scheduled by appointment and conducted live. There is no pre-recorded course content.

Coaching is a professional development service. It is not a substitute for accredited language qualifications, therapy, medical advice, or any form of clinical or psychological care.

I make no guarantee of specific outcomes — for example, passing an exam, reaching a particular CEFR level, or securing a promotion. Progress depends on factors outside my control, including the learner's effort, attendance and existing level.

In-session materials and chat. During sessions I may share vocabulary, written corrections, examples, and links via the video platform's chat feature, or via shared documents. These are part of the service and are governed by the IP and confidentiality terms in clauses 12 and 13.

4. Booking and acceptance

You can book sessions through my booking page or by direct arrangement.

For individuals: booking is confirmed when you receive my booking confirmation email. Payment is due within 14 days of the invoice date.

For companies: booking is confirmed when you accept a term sheet from me in writing (email is fine) or pay the first invoice. The term sheet, where one exists, sits alongside these terms. If anything in a signed term sheet conflicts with these terms, the term sheet wins.

By booking or paying you confirm you accept these terms.

5. Pricing and packages

Current standard rates: Option -Price

Single session (PAYG) - €80

Block of 8 sessions - €600 (€75 per session)

Block of 24 sessions- €1500 (€62.50 per session)

Invoices are in euros (EUR) and paid via Wise Business. Bank details are on each invoice. I am not currently VAT-registered; prices are inclusive of any applicable tax.

Prices may change over time, but the price you pay for any session or block already booked is fixed at the date of that booking.

For company clients, agreed pricing is set in the term sheet and may differ from the standard rates above.

6. Payment terms

Individuals: payment within 14 days of the invoice date.

Companies: payment within 30 days of the invoice date.

If payment is overdue, I may pause future sessions until the invoice is settled.

For company clients I reserve the right to charge interest on late payments at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. This does not apply to individual consumers.

7. Session validity

Block packages must be used within these windows from the date of the first session:

Block of 8: 3 months

Block of 24: 6 months

Sessions not used within the validity window are forfeited and are not refundable. If serious illness or unavoidable circumstances prevent you from using sessions in time, contact me — I'll consider extensions case by case but they are not guaranteed.

8. Cancellation and rescheduling of individual sessions

Once a session is in the calendar:

More than 24 hours' notice: reschedule at no charge.

Less than 24 hours' notice, or no-show: the session is forfeited and counts against your package (or, for PAYG, is still payable).

I hold myself to the same standard. If I cancel a session with less than 24 hours' notice for a reason within my control, I will offer you a free replacement session.

Booking notice. New sessions must be booked at least 24 hours in advance. Same-day bookings are accommodated only by mutual agreement via email.

Rescheduling by the Coach. I may occasionally need to reschedule a session — for illness, scheduling conflicts, or other reasons. I will give as much notice as I reasonably can and offer alternative times that work for you. Rescheduling does not affect your block validity window.

No-show grace period. If a learner is more than 15 minutes late without prior written notice (email or message), I may end the session. The session counts as delivered. If the learner contacts me in writing during that 15-minute window, I will use my discretion as to whether the remaining time can be used, rescheduled, or split — but I am not obliged to do so.

9. Right to cancel a purchase (consumers only)

If you are buying as an individual (not as part of a business), you have the right under the Consumer Contracts Regulations 2013 to cancel your purchase within 14 days of buying, without giving a reason, and receive a full refund.

Important exception: if you ask me to start coaching within those 14 days and I do so, you lose the right to a full refund once the service has been fully performed (i.e. all sessions delivered). If you cancel partway through, I will refund the unused portion, less the value of any sessions already delivered charged at the standard PAYG rate of €80 — which may mean the refund is less than the per-session block rate.

To cancel, email me at will@williammaciver.com with your name and order details.

This right does not apply to company clients, who are governed by the cancellation provisions of these terms and any signed term sheet.

10. Recording of sessions

Sessions are not recorded by default.

If you would like sessions recorded — for example, for your own review — you can ask me to enable recording. Recordings are saved to my Google Drive and shared with you via a private link. I delete recordings 90 days after they are made unless you ask me to keep them longer.

I will never share, publish, or use your session recordings for marketing, training (including AI training), or any other purpose without your explicit written consent.

11. Online delivery and technical issues

Coaching is delivered online. Both of us need a working internet connection and a quiet, private setting.

You acknowledge that:

online video platforms (Google Meet, Zoom, Microsoft Teams, etc.) have their own security, confidentiality and data-handling terms, which I do not control;

internet outages, software updates and platform issues can occasionally disrupt sessions;

you are responsible for your own equipment, software and connection.

If a technical issue on my side prevents a session from starting or causes us to lose more than 10 minutes of the session, I will offer a free replacement session or top up the remaining time at the end. If the technical issue is on your side, the session counts as delivered — though I'll always try to be flexible where I reasonably can.

12. Materials and intellectual property

Any materials I share with you during coaching — worksheets, notes, written feedback, vocabulary lists, exercises, frameworks — are for your personal learning use. You can keep and refer back to them indefinitely.

You may not:

redistribute, resell, or republish my materials;

share them with colleagues or third parties without my written permission;

use them as training data for AI models, language models, or other automated systems;

pass them off as your own work.

The copyright in any materials I create remains mine.

13. Confidentiality

Anything you share with me during sessions — about your work, your colleagues, your industry — is treated as confidential. I will not disclose it to third parties except where required by law.

If I want to use anything from a session as an anonymised example (e.g. "I once worked with a CFO who…"), I will only do so where it cannot reasonably identify you, your company, or any individual.

For company clients: I will not report individual learner progress, attendance, or session content to the employer except in summary form as agreed in the term sheet.

14. Your conduct

I expect respectful conduct in sessions. I reserve the right to end a session immediately, without refund, if a learner is abusive, harassing, or under the influence of alcohol or drugs in a way that prevents the session from being productive.

15. Limitation of liability

Nothing in these terms limits my liability for:

death or personal injury caused by my negligence;

fraud or fraudulent misrepresentation;

any other liability that cannot be limited or excluded under English law (including any statutory rights consumers have under the Consumer Rights Act 2015).

Subject to that, my total liability to you under or in connection with these terms is limited to the total fees you have paid me in the 12 months before the event giving rise to the claim.

I am not liable for:

indirect or consequential losses (lost business opportunities, lost contracts, lost profits, missed promotions);

any losses that were not reasonably foreseeable when the contract was made;

any failure caused by events outside my reasonable control (clause 17).

16. Termination

Either of us can end the coaching relationship at any time by giving written notice.

If I end it without good reason, I will refund any unused sessions in your package at the per-session block rate.

If you end it, refunds for unused sessions are at my discretion, except where required by clause 9 (consumer cooling-off).

I may end the relationship immediately and without refund if you materially breach these terms — for example, by repeated no-shows, non-payment, or breach of clause 14.

Right to decline or withdraw: I may decline to take on a new learner, or end an ongoing engagement, if I judge that the coaching is not a good fit — for example, if the learner's English level falls significantly outside the C1 range I work with, or the work has shifted outside English coaching. In those cases I will refund any unused sessions at the per-session block rate.

17. Events outside my control

I am not liable for any failure or delay in performing my obligations caused by events outside my reasonable control, including illness, internet outages, power failure, natural disaster, war, civil unrest, or government restrictions.

If such an event prevents me from delivering a session, I will reschedule it at no additional cost.

18. Data protection

I handle your personal data in line with my Privacy Notice, which forms part of these terms.

19. Changes to these terms

I may update these terms from time to time. The version that applies to your booking is the one in force at the date of that booking. I will publish updates on my website with the "Last updated" date at the top.

For ongoing block packages or active term sheets, material changes will not apply without your agreement.

20. Governing law and disputes

These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the English courts.

If you are a consumer resident in the EU, this does not affect any mandatory rights you have under the consumer protection laws of your country of residence.

I prefer to resolve disagreements directly. If you are unhappy with anything, email me first and I will do my best to put it right.